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Training

Training reference

Look-up pages for the desk, built from the training courses.

• Shift guides

  What to do in the morning, overlap, evening, night and floating shifts, in priority order.

  For: Reception and Senior Reception

• Glossary

  Plain-words meanings of the terms used at the desk.

  For: Reception and Senior Reception

• System messages: Reception

  The exact messages the system shows at the desk, and when each one appears.

  For: Reception and Senior Reception

• System messages: Admin

  The exact messages the system shows on the admin screens, what each one means and what to do.

  For: Admin, with notes for Manager and Sub-Admin

• System messages: Accountant

  The exact messages the system shows in the accountant course, what each one means and what to do.

  For: Accountant and Senior Accountant

• Role cards

  What each role can and cannot do.

  For: All roles

• Override matrix

  Who can do what, for all eight roles.

  For: Admin, Manager and Sub-Admin

• The other pages on the desk menu

  One line on each of the other pages on the desk menu.

  For: Reception and Senior Reception

Last built from the course on 23 October 2026.