Orca SystemsTraining reference
System messages: Admin
The exact messages the system shows on the admin screens, what each one means and what to do.
Admin
32 of 32 shown
| Where | Message (shown in a banner or dialog) | Means / do this |
|---|---|---|
| Any page | Not allowed: <roles> only | Your role is not allowed to do this; ask a person who is allowed |
| Notifications | Resolved / Resolved 12 · 2 not addressed to your role · 1 already resolved | Bulk resolve skipped rows not addressed to you |
| OTA Flags | Flag resolved | Done; no money moved |
| OTA Change Review | Accepted #<id> — <note> / Declined #<id> — reservation left unchanged | Accept never posts money |
| Proposed Charges | Accepted #12 → folio item #345 / Reject reason required (min 3 chars) / Room 305 has no in-house stay to charge | Accept posts a charge on the Business Date |
| Closed day | This payment belongs to <date>, which is already closed. Only an administrator can change a payment from a closed day — post a correction against today instead, so it shows in today's takings. | Post a correction today (or be Admin) |
| Back-dating | Check-in <date> is before the current business date (<bd>). Back-dated entries need a manager or admin. / … tick 'Confirm back-dated entry' and submit again. | Ask a manager / tick the confirmation |
| Admin back-date | Backdate must be BEFORE the current business date (<bd>) — for today's money use the normal posting form. / Backdated posting (import correction) is admin-only. / … needs a typed reason (min 8 characters) | Use a past date and a real reason |
| Restore | Only an admin can restore a voided item. / Restoring a voided item needs a reason — pick a quick reason or type one. | Admin only |
| Delete | Deletion not confirmed — you must type DELETE. | Type the word in capitals |
| Night audit | Night audit has already run for this business date. | Do not re-run |
| Business Date | Confirmation token required — type YES_CHANGE_BUSINESS_DATE exactly / New date <d> is more than 60 days from system date <s> — blocked as likely fat-finger | Emergency tool only |
| Payment type | Locked. The 3-hour edit window after creation has passed — only a manager, senior accountant, or admin can change the payment type now. / '<type>' is not allowed for source <source> — allowed: … | Ask a manager; or change the source's options |
| Ledgers | Wrong debtor: Agoda bookings settle to Agoda Ledger, not <chosen>. / Ledger override needs a typed reason (min 8 characters) — it is recorded in the audit log. / BLOCKED: Disputed already holds a live posting for this stay … | Choose Disputed, or Admin override with a reason |
| House accounts | Name is required / Charge amount must not be zero / Account is deactivated — re-activate before posting charges / Reservation # not found — charge not posted | Fix the field |
| Users | User management is restricted to administrators. / Refused: this is the last enabled admin who can sign in on the LAN — enable or promote another onsite admin first. / You cannot modify that account | Sub-Admin cannot; keep one LAN admin |
| Bounds | Saved: … / Reverted to default: … / Errors: …: invalid integer 'x' — kept previous value | Blank = default |
| Rate plans | Code is required (max 20 chars) / Name is required / Select at least one room type / Rate plan CORP already exists (use Edit) / Rate cannot be negative | Fix the field |
| Seasons | Invalid date(s) / End date must be on or after start date / Season date is too far in the future (max 2031) / Rate must be greater than zero / Rate too high (max ฿9,999,999) / Min stay must be at least 1 / Min stay cannot exceed 30 nights / Invalid room type | Nothing saved |
| Seasons (v2) | Season created — set prices & agencies / Saved — prefilled N agency rate(s), kept M manual override(s) / Season deleted — season-derived agency rates deactivated | Manual agency slots always win |
| Early/Late fees | Saved N default EC/LC change(s). / Invalid Early check-in default tiers: <reason>. Nothing was changed. / Seasonal rule added. / Adjust (฿) must be a non-zero number (negative = discount). | Fix the table / amount |
| Rate Planner | Seeded N rates from the walk-in sheet / Pulled N rate-days from the Channel Manager (formula applied). / Channel Manager pull failed: <reason> / Ingested X from the sheet, Y from CM fallback, Z unresolved | |
| CM formula | Formula added / Formula updated / Updated / Deleted / Refreshed N rate-days from the channel manager. / CM refresh failed: <reason> | |
| Inventory | Saved N cap row(s) / Cap must be 0-99 / Manage offset must be 0-90 / Future end date must be after today / Closed sale for <rooms> on <when> / Closure dates must be today or within the next 540 days / Seasonal cap N set for … / Season end must be within the next 2 years | |
| Push switch | Live pushing STARTED - availability is now sent to Hotelier Guru / Live pushing STOPPED - nothing is sent to Hotelier Guru / Type PUSH LIVE to confirm - nothing changed | |
| Channel Sync | Test login started - one attempt, result appears in the panel below within about a minute / Breaker reset - a push cycle is running now / Sync paused / Sync resumed / Saved N change(s) - the pusher retries immediately / Bearer token saved (expires … UTC) - push resumes on the next cycle | |
| Agencies | Name is required / Agency already exists / Agency created / Agency updated / Another agency already uses that name / Cannot switch off prepaid: <name> ledger still holds ฿…. Settle the agency ledger first. / Cannot deactivate: … / Cannot delete: … | |
| Agency slots | Rate slot added / BLOCKED: overlaps live slot #N (<from> to <to> @ <rate>). Deactivate it first. / Rate must be positive / End date before start | |
| TA codes | "<CODE>" is just the agency name with nothing to distinguish it — add a year/suffix, e.g. "<CODE>2026" or "<CODE>-A". / TA code "<CODE>" is already in use by a different agency. | Pick a suffix |
| TA requests | Confirmed — reservation <res> created and the agent was emailed. / Request declined. / Request was not pending — nothing changed. | |
| Bulk update | Bulk rate: updated N cell(s) across M agency(ies) / Range too large (max 366 days) / Pick at least one agency and room type | |
| Reports | A banner offering two one-click ranges when a range is over 366 days | Choose one |
Last built from the course on 23 October 2026.