Orca SystemsReviews
We do not have customer reviews yet. These are samples, and we say so on every one.
These are sample reviews
We wrote them to show the kinds of people who use a hotel PMS and the situations they deal with. They stand in until real customers have used the system and can speak for themselves. Each one is labelled "Sample review", and they will be replaced with real reviews when we have them.
What is real
Royal Ivory Nana Hotel in Bangkok, 91 rooms, runs on this system in production today. It replaced Hotsoft. That is a fact you can ask us about. The reviews below are not.
Sample reviews
I run the guesthouse with my sister and one person on the front desk. Before this, bookings lived in a notebook and a spreadsheet, and I filled in the TM30 by hand at the end of every day, tired and often late.
What I notice now is the small things. When high season starts I change the season dates in Settings and the new price is live straight away. The TM30 file comes out of the check-ins we already typed, so nobody copies a passport number twice.
It is not perfect. The first week I could not find where the early check-in prices live and had to ask. Once I knew, I did not need to ask again.
The channel report is the page I open every Monday. It shows what each OTA cost us in commission after the month's bookings, not what the contract says. We moved two rate plans because of it.
The Ask box is handy when the owner sends an odd question. It shows the query before it runs, so I never quote a number I cannot explain.
Our regular agents book themselves now. Each agency has its own access code and sees only its own rates and bookings. I used to answer the same three emails a day.
New staff learn the room grid in a shift. A rate plan only shows up if it belongs to the booking source, so nobody picks a corporate rate for a walk-in by accident.
I can also give each person one of the built-in roles, so a trainee gets the role that fits the job. With the old system that took a call to the vendor.
Night audit used to be a held-breath moment. Now it shows what it is going to post before I run it, so if a room is missing a charge I see it first.
When a number looks wrong I open the audit log, and for the actions it records it shows who changed what and when. I still check the cashier totals myself, but I trust the preview.
I close the books for a 45-room hotel once a month. What used to eat my week was matching OTA statements against what the hotel recorded. Now I upload the statement, it lists the lines that do not match, and I only chase those.
Payments from a closed cashier day can only be changed by an administrator. That is exactly what I want from a ledger.
Changing systems scared the whole office. We ran the old and the new side by side and compared the numbers before we switched, and nobody had to guess whether something had gone missing.
It also helped that the people behind it had made the same switch at their own hotel. When we asked how something worked in real life, there was a real answer.
Judge it on your own property
Sample reviews are no substitute. Try the system, or ask us anything first.