Orca SystemsTraining reference
The other pages on the desk menu
One line on each of the other pages on the desk menu.
ReceptionSenior Reception
19 of 19 shown
Each line quotes the page's own heading and intro text.
| Menu item | Page heading | What the page says it is for |
|---|---|---|
| Calendar | Tape Chart | the room-by-date chart of stays; the Rate strip on it is read-only for Reception |
| Reservations | Reservations | list of reservations with a Search box |
| Guests | Guests | guest list with a Search box; from a profile, Use for a new booking opens New Reservation with the name, nationality, phone and e-mail filled |
| Assign Rooms | Assign Rooms | Upcoming arrivals (next 7 days) with no room assigned. Each row has Assign |
| ID Scans | ID Scans and Unmatched ID Scans | scans grouped by room; Files dropped into the watch folder that could not be automatically linked to a reservation. Assign each to a stay below. with Assign |
| Deposits | Security Deposits | Security / incidental deposits — a cash or card hold taken against room damage & incidentals, refunded at checkout if unused, or forfeited against damages. Button Record held deposit |
| In-House Debt | In-House Debt Watchlist | staying guests whose net exposure is over the threshold the Admin set |
| Guest Chat | Guest Chat | Messages from the guest app. Reply here and the guest sees it in their app. |
| Guest Add-ons | Guest Add-ons | Extras & services guests requested from the app. Each priced item is already on the guest folio — collect payment on-site, then mark it fulfilled. Buttons Confirm, Fulfilled, Cancel |
| Requests | Guest Requests | Log and track guest requests — housekeeping, maintenance, concierge, amenities, transport and complaints. Buttons Log request, Filter |
| Lost & Found | Lost & Found | Record found items and guest lost-item reports; track through claim, return or disposal. Buttons Store found item, Log lost report |
| Guest Feedback | Guest Feedback | Capture guest feedback from any channel — front desk, in person, phone, email, comment cards. Button Log feedback |
| Housekeeping | Housekeeping | the housekeeping page |
| Maintenance | Maintenance & Engineering | work orders: Create work order, Set out of order (Removes the room from sellable inventory until the return date (or until cleared).) |
| Statistics, Reports | Statistics & Analytics, the Reports hub | reports for management and accountants |
| Help / SOP | Help / SOP | help topics for your role; the form at the bottom (Submit to manager review) sends a question to the manager |
| Feedback | Feedback Inbox | staff feedback to management: Submit Feedback |
| My Activity | My Activity | your own logged actions |
| Security | My Security | add an authenticator app as a second factor for remote (Google) sign-in; inside the hotel network you sign in with your PMS password |
Last built from the course on 23 October 2026.